Privacy Policy hkg99 — Personal Data Protection for Malaysian Members

1.1 Data You Provide Directly

When registering an account or using hkg99's services, you may provide us with the following personal data:

• Identity Information: Full name as shown on your Malaysian identity card (MyKad), identity card number, date of birth, and gender.
• Contact Information: An active Malaysian phone number and a valid email address.
• Financial Information: E-wallet account details (such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or DuitNow) or FPX information for deposit and withdrawal purposes. Bank account number where applicable for FPX via Maybank2u or CIMB Clicks.
• Identity Verification Documents: A copy of your Malaysian identity card or other identity verification document submitted during the KYC (Know Your Customer) process.
• Communication Information: The content of your communications with the hkg99 customer support team via Live Chat or email.

1.2 Automatically Collected Data

When you use the hkg99 platform, we also automatically collect certain technical data required for platform operations:

• Your device's IP address and geographical location information (country/region) derived from it.
• The web browser type, operating system and device used to access the hkg99 platform.
• Platform activity logs including pages visited, session duration, games played, and bets placed.
• Cookie data and similar tracking technologies as described in Section 10.
• Financial transaction history, including deposits, withdrawals, and betting activity on the hkg99 platform.

Hkg99 collects your personal data through the following methods:

1. Account Registration: When you create a new account at hkg99, you directly provide basic information such as your name, phone number, and email address.
2. KYC Process: For first-time withdrawals or amounts exceeding certain thresholds, hkg99 may request identity verification documents as part of standard industry compliance procedures.
3. Financial Transactions: Every time you make a deposit or withdrawal, the hkg99 system logs the transaction details for security and financial record-keeping purposes.
4. Platform Usage: hkg99 server logs automatically record your activity on the platform, including games played, bets placed, and game outcomes.
5. Support Communications: When you contact the hkg99 support team, the information you provide during the interaction is retained for reference and service improvement purposes.
6. Cookie Technology: The hkg99 platform uses cookies and similar tracking technologies to automatically collect usage data as described in Section 10.

Hkg99 uses collected personal data solely for the following legitimate and transparent purposes:

Hkg99 will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent.

Hkg99 processes your personal data based on the following legal grounds recognised under Malaysia's Personal Data Protection Act 2010 (PDPA) and related legislation:

• Contract Performance: Data processing necessary to deliver the hkg99 platform services you have agreed to use — including account management and payment processing.
• Legal Obligation: Data processing required to comply with applicable legal obligations, including KYC and anti-money laundering (AML) requirements.
• Legitimate Interest: Processing for fraud prevention, platform security, and service improvement purposes, where hkg99's legitimate interests do not override your fundamental rights and interests.
• Consent: For certain types of processing, such as marketing communications, we rely on the explicit consent you have provided, and you have the right to withdraw that consent at any time.

5.1 Core Principles

Hkg99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. This is a core commitment we have never compromised on. However, to enable us to deliver the full hkg99 service experience, we may share data with a limited set of third-party categories as described below.

5.2 Technology Service Providers

Hkg99 works with trusted third-party service providers to carry out certain technical functions on the platform — including cloud computing services, payment processing, game providers (Pragmatic Play, Evolution Gaming, PG Soft, and others) and identity verification services. All such providers are bound by strict data processing agreements and are only permitted to use your data for purposes specified by hkg99.

5.3 Legal Obligations and Authorities

Hkg99 may disclose your personal data to the relevant authorities where required to do so by law, court order, or direction from a legitimate law enforcement body. In such circumstances, hkg99 will disclose only the minimum information necessary.

Some service providers used by hkg99 may operate from or store data on servers located outside Malaysia. When your personal data is transferred outside Malaysia, hkg99 ensures that such transfers are carried out with adequate safeguards in place, including:

• Data processing agreements that comply with international data protection standards.
• Use of recognised data transfer mechanisms such as Standard Contractual Clauses (SCC) where applicable.
• Ensuring that data recipients outside Malaysia uphold data protection standards equivalent to or higher than those required under Malaysia's PDPA.

In all circumstances, your data remains protected under the terms of this Privacy Policy regardless of the server location where it is stored.

7.1 Technical Security

Hkg99 implements multiple layers of technical security to protect your personal data from unauthorised access, alteration, disclosure or destruction:

• Transmission Encryption: All communication between your browser and the hkg99 platform is encrypted using TLS 1.3 protocol with a 256-bit SSL certificate.
• Storage Encryption: Sensitive data stored in hkg99's databases is encrypted using AES-256 encryption standards.
• Access Control: Only specifically authorised hkg99 staff with a legitimate business need may access member personal data, and all such access is logged and monitored.
• Firewall and Intrusion Detection System: hkg99's infrastructure is protected by enterprise-grade firewalls and intrusion detection systems operating around the clock.
• Regular Security Testing: hkg99 conducts regular security penetration testing and independent security audits to identify and address any vulnerabilities.

7.2 Operational Security

In addition to technical measures, hkg99 also enforces strict operational controls to protect member privacy:

• Comprehensive privacy and data security training for all staff who handle personal data.
• Strict internal privacy policies, including a prohibition on using personal devices to access systems containing member data.
• A clear data security incident response procedure to ensure any breach is managed promptly and effectively.

Hkg99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with applicable legal obligations. The following are general retention guidelines for key data categories:

• Active Account Information: Retained for as long as your account remains active at hkg99, plus any required period following account closure for compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction, in accordance with Malaysian accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with industry compliance requirements.
• Support Communication Logs: Retained for 3 years for reference and service improvement purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications from hkg99.
• Security Log: Retained for 2 years for fraud detection and investigation purposes.

Once the relevant retention period has expired, hkg99 will securely delete or anonymise your data using methods that ensure it cannot be recovered.

As an hkg99 member and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you:

To exercise any of the rights above, please contact the hkg99 Privacy Officer as outlined in Section 11. We will respond to your request within a reasonable timeframe, not exceeding 21 working days. In cases where requests are complex or numerous, this period may be extended, but you will be notified in advance.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the hkg99 platform. They help the platform function more effectively, remember your preferences, and provide you with a better experience as a user.

10.2 Types of Cookies Used by hkg99

• Essential Cookies: Required for core hkg99 platform functions such as maintaining your login session and securing transactions. These cookies cannot be disabled without affecting the platform's basic functionality.
• Performance Cookies: Collects anonymised information on how users interact with the hkg99 platform to help us identify technical issues and improve the user experience.
• Functional Cookies: Remembering your preferences and settings — such as your preferred language and game history — to deliver a more personalised experience.
• Analytics Cookies: Helping hkg99 understand aggregated, anonymised platform usage patterns for the purpose of continuous improvement.

10.3 Cookie Management

You can control and manage cookies through your web browser settings. Most browsers allow you to view, delete, and block cookies. Please note, however, that blocking all cookies may affect the functionality of the hkg99 platform and your gaming experience. Essential cookies cannot be disabled without impacting your ability to access the platform.

Hkg99 has appointed a Privacy Officer responsible for ensuring compliance with this Privacy Policy and relevant data protection laws. For any enquiries, concerns, or to exercise your privacy rights, please contact us via:

• Live Chat: The fastest option — available 24/7 directly within the hkg99 platform. Responses are typically received in under three minutes.
• Email: support@hkg99.best — for privacy enquiries requiring documentation or detailed clarification. We are committed to responding within 3 business days.
• FAQ Page: Many privacy-related questions are answered on our FAQ page us.

When submitting a privacy-related enquiry, please clearly state the type of data involved and the specific action you are requesting. This will help our Privacy Officer process your request more efficiently. All privacy-related communications are confidential and will be handled with care by authorised personnel.

Hkg99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. When significant changes occur, we will notify you via:

• In-platform notification on your next login to hkg99.
• Email to the address registered to your account for material changes.
• A prominent notice displayed on the main page of the hkg99 platform.

Your continued use of the hkg99 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated terms. The date of the most recent update is always displayed at the top of this document for your reference.

This Privacy Policy is written specifically for hkg99 members in Malaysia and reflects our commitment to responsible and transparent personal data protection. hkg99 takes pride in our clean privacy record since the platform launched in 2018, and we remain committed to maintaining your trust as part of the growing hkg99 community across Malaysia.